Using Web analytics to improve content

For years individual content producers in news organizations didn’t have an easy way to figure out how popular or useful their content was with people.

But with today’s advanced site analytics, content producers have unprecedented data about users and their surfing habits. I wrote a long post about this subject over at BeatBlogging.Org. Consider this post the Cliff Note’s version with a few added tidbits.

What makes this data so important?

With Web analytics, content creators like writers, bloggers, photographers, database developers, etc can find out which content is getting the most page views and visits and from where those visitors are coming from. Content creators can also find out which search terms most often land people on their content.

Analytics will allow for content producers to make content that is more appealing to their users. For a football beat, it might mean creating more previews and Q&A sessions and less feature stories. For an education blog, it might mean writing more about teachers’ issues and less about the school district as a whole.

It also might mean different kinds of content. Your users might prefer posts that are short and comprised of lists. My users might prefer longer paragraphs. The only way to understand what our individual users want is to track their browsing habits.

The timing of posts is also extremely critical, and this varies per beat per news organization:

In general, after lunch and after work are the two peak times for Web traffic. This, however, is not universal, and detailed Web analytics will allow content producers to know the peak times to release content on their Web sites. In fact, different beat blogs at the same paper might have different peak traffic times.

Now, not every news organization allows content producers access to this information. In fact, most may not, but the content producers I have spoken to almost uniformly say it has helped them do their jobs better. Every news organization worth anything already has detailed site analytics.

It doesn’t cost a company money to give more people access to this information, but site analytics can be complicated and hard to understand without training. Some newsrooms have come up with ways of getting around that.

Suzanne Yada said her newspaper, the Visalia Times-Delta, has a daily meeting at 3 p.m. to discuss traffic figures and which stories are getting the most page views. Ryan Sholin says at the last paper he worked at he sent out a daily “Top 5.” Sholin said, however, that bloggers had full access to their stats.

Whether a news organization gives access to this data to every content producer or whether a news organization has a meeting or e-mail to discuss Web traffic, it doesn’t matter. What ultimately matters is that news organizations give content producers vital information that will allow them to do their jobs better.

To all my blogging readers, could you imagine blogging blind? That’s essentially what many news organizations are asking their content producers to do.

If your company doesn’t allow content producers access to this information, I have a question for you. Why doesn’t your company give individual content producers information about the content they produce?

My newest journalism adventure…

I’ve spent the last two years producing journalism in a myriad of formats and the last year arguing for ways to modernize and make relevant journalism in the 21st century.

I’ve argued for reinventing journalism. I’ve argued for journalists to let go of everything they’ve ever known.

Ultimately, informing people is my passion. I care deeply about journalism. I hope that’s what you’ve taken home from my blog over the past year.

I don’t care so much what medium or what form it takes. I just care about giving people information. I just want to make journalism better than it is.

I’ve been presented with a great opportunity to do just that, which is why I’m joining the Beat Blogging project with NYU’s PressThinker, Jay Rosen. Together we’re trying to discover how beat reporters are pushing the practice of journalism using Web tools like blogging and social networking.

Jay is one of those professors who gets it. He understands that journalism needs to change, and he has actively been pursuing ways to modernize journalism with projects like NewAssignment.Net, AssignmentZero.com, OffTheBus.Net and, of course, BeatBlogging.Org. It’s an honor to get to work with someone who has dedicated his career to improving journalism.

This project gives me the opportunity to do just that: improve the practice by adapting it better to the Web. It’s something I really believe in. And when I believe in something, I give it my all.

David Cohn did a fantastic job of getting this project rolling. But now it’s his time to push the practice of journalism further with his start-up Spot.Us. David is the kind of person journalism needs more of — smart, dedicated, innovative and, most of all, entrepreneurial. He got the Knight Foundation to give him $340,000 for his innovative idea.

David knows the future of journalism will look nothing like the past. He is actively working to make journalism better. We all need to be.

I’ve been out of college for two years, working to produce content that people care about. But now I can finally say my career has begun, because I’ll get to spend everyday working on the next phase of journalism, adapting the core practice of journalism — reporting — to the web.

That’s what Beat Blogging is all about.  Right now, there are beat reporters rethinking what it means to be a journalist. They are using new tools to do their jobs quicker and more effectively, while also engaging their communities better. Those are the journalists we want to highlight.

Join me as I scour the World Wide Web for the people who are pushing the practice of beat reporting. It promises to be an informational and wild ride.

P.S. Check out Jay’s post about Beat Blogging, where he looks back at the project six months in. Jay lays out how the project has gone and what the future will hold.