Archive for the ‘Management’ Category

Today is the day for change in your newsroom

Sunday, October 19th, 2008

You don’t need a fancy new CMS, a new editor in chief, new business model or prayer to start innovating today.

This month’s Carnival of Journalism, hosted by Will Sullivan over at Journerdism, asks a very pragmatic question:

What are small, incremental steps one can make to fuel change in their media organization?

Pragmatic questions need pragmatic answers.

Stop wasting money on software and IT you don’t need:

Times are tight, right? Then why does every one of your employees have a copy of the full Microsoft Office Suite? A lot of those people probably hardly ever touch it, and those that do use the software could probably get away with a much cheaper software solution.

Don’t waste money on IT spending that you don’t need to spend, especially on software that makes you less productive. Most of your employees could do everything they need to from Google Docs. Google Docs is either free or cheap ($50 a seat for the premium version per year), and it allows for powerful collaboration.

News organizations are now trying to cater to different audiences — print, Web and mobile. It’s hard to properly disseminate content to those different streams without good collaboration.

Google Docs has fantastic collaboration built in. It could save a lot of time spent sending e-mails back and forth, and even — gasp — time spent in e-mail. Teams can share documents for specific projects. 

I use Google Docs for everything I do on BeatBlogging.Org. I love how no matter what computer I’m on, I can have access to all my documents. I love how easy it is to share documents with people. I love the simplicity. 

When I worked at Stars and Stripes, I had a full copy of Microsoft Office. There is nothing that I ever did there that I couldn’t do with Google Docs. In fact, I still used Google Docs when I wanted to share documents with other employees.

Yes, some of your employees probably need Office because it does have features that Google Docs doesn’t have, but the vast majority of your employees don’t need it. Regardless, Google Docs will help with work flow. 

Create a culture of learning, everyday:

This isn’t as far out as it sounds. Sign up for Lynda.com and similar sites. Purchase books on HTML, CSS, Flash and other tools. Encourage your employees to subscribe to RSS feeds of sites like This Week in Django.

Have your employees sign up for free blogging accounts at WordPress.com or a similar site. Have them sign up for Twitter, Facebook and other social networking sites. The only way to understand social networking is to get out there and do it.

Allocate a few hours each week when employees are expected to spend time learning new skills and tools. Encourage your employees to spend their down time at work learning. Allow your employees to take courses while they are at home.

Let’s make it easy for our employees to get wired, and let’s get everyone on Wired Journalists.

Have seminars and classes every week:

This again, isn’t that crazy of an idea. These seminars and classes can be led by employees. Many newsroom already host weekly classes where blogging, Twitter, HTML, social networking, video, etc are discussed. 

But if you don’t have qualified employees in some of these areas, bring in outside people. The last thing you need is for your employees to learn the wrong ideas and techniques or get discouraged when their teachers doesn’t really know what they are talking about.

We can’t honestly expect all of our employees to be up-to-date on the latest trends if we don’t even talk about what those trends are and how we can use the newest technology to produce better journalism. Remember, some trends aren’t worth our time. They have to help us produce better journalism and connect better with our readers. 

I’d also have every one of your beat reporters and editors reading BeatBlogging.Org for great ideas on how to incorporate social media.

Work flow says a lot about your organization:

Organizations with modern work flows are often more innovative. Now, maybe you can’t change your whole newsroom work flow overnight, but you can at least change how your team works. Maybe just your team adopts Google Docs to share ideas, but it will still make your team more efficient and allow you to produce better results.

I’d strongly consider project management software like Basecamp. Basecamp combined with Google Docs can help transform a newsroom into a modern, efficient organization. Many Web teams especially don’t have software to help manage projects and work flow.

Basecamp is the kind of modern IT spending that makes sense. Why newsrooms still blow money on Office or even Exchange e-mail makes no sense to me. Microsoft programs are terrible for collaboration, and they’re expensive. 

I think any small news organization would be crazy to spend money on Outlook/Exchange. A bigger organization can spread the cost around to more employees, but a smaller organization has to pay a lot of money for software, servers and people to maintain both.

And Outlook/Exchange that doesn’t really allow employees to be efficient because of its 20th-century mindset. Google Apps and GMAIL is a great solution for many newsrooms (if you’re a small paper like a weekly, you’d be crazy to use anything else).

E-mail is not a project management tool:

How many of your news organizations send out e-mails about mandatory meetings? How many of your organizations also send out reminders about said meetings? Now how many of your organizations how a calendar system like Outlook?

Well, why don’t your news organizations just place these mandatory meetings on your calendar? People need to stop living out of their inboxes. Your inbox is not where you should go to find out what to do each day.

That’s what your calendar is for. Many companies all over the world have created a culture in which e-mail is the main productivity tool. But using e-mail for anything more than it is intended for makes everyone less productive.

There really is no excuse for employees to be CCed and BCCed on every little e-mail. Frankly, it’s embarrassing when many employees get hundreds of e-mails a day. A lot of those e-mails should be IMs or on another, more relevant communication platform.

Outlook/Google Calendar, Google Docs, Wikis, Basecamp, etc will all make your news organization more efficient. We all have less resources today. Let’s put those resources to better use.

Is the downfall of newspapers really just a rebirth of journalism?

Thursday, October 16th, 2008

Newspaper ad revenues are again down by double digits, more newspapers are defaulting on debt and we’re entering one of the worst economic crises ever.

Ad revenue will continue to dry up. Many traditional print advertisers (car dealers, real estate agents, etc) are facing tough times and some are going out of business. This economic crisis will claim many people’s jobs and shrink ad budgets around the country.

It will further squeeze already squeezed newspapers. Even CPMs are down. Many newspapers have been slow to embrace video ads, which pay much better. Newspapers also have not been able to discover newer revenue streams.

It’s well known that many older newspaper subscribers do not frequent newspaper Web sites, and this is one major argument against cutting back on the number of days that newspapers publish. Many of these core newspaper readers still read and enjoy newspapers every day. Newspapers don’t want to alienate some of their most loyal readers.

The problem is that newspapers have to move forward into a Web world. Resources are still skewed wildly in favor of print at most newspapers. With little audience overlap between print and online products, newspapers have little synergy and are unable to produce products that compliment each other.

Imagine how much more sense it would make to have The Washington Post, for example, to publish daily online and produce a once-a-week print publication that focuses on analysis, enterprise stories and the big picture. It would be the Yin and the Yang. It would be synergy city.

Many newspapers may never see this reality. Ad revenues will continue to plunge, newspaper managers will continue to cater to print subscribers who are slowly dying off and leaving for richer online experiences and this will be the end for many dailies.

But maybe this could be the event that brings synergy to print and the Web. There is still a future for print — albeit a much different future than daily newspapers are used to. I receive The Economist, National Geographic and the Sunday Washington Post (it would be much stronger if it were the only Post edition each week). A lot of younger people do like print publications, but we don’t like daily publications.

They make little sense. I don’t have time each day, or the will, to read a daily print product. Daily print products also clog up my apartment and are bad for the environment. But giving up on print would be a mistake too.

Could the death of daily newspapers be the catalyst that brings in older readers to Web journalism?

If older readers came onto the Web en masse, newspapers would no longer have to cater to two distinct audiences. Finally, newspapers could produce a print product that made sense in a Web-first world. I fear this reality, however, can only happen if many older readers are forced to start reading online news because many newspapers fail.

And while I will lament and mourn the loss of newspapers around the world, I believe this is a better future. The downfall of newspapers could lead to better journalism. So many news organizations are held back by the past, by bureaucratic inertia, by institutional memory.

Imagine a future in which the only thing holding back news organizations was our imaginations. This economic crisis could not come at a worst time for newspapers, and, frankly, no one really knows how bad it is going to get. I do know, however, know that in good times and bad, people want to be informed.

Maybe, just maybe, this crisis will force us to reinvent journalism. Maybe it will spark an unprecedented wave of innovation as we face the realities of a new world for journalism.

Could it be the turn of the tide?

If you could start from scratch would you build the same product?

Friday, September 19th, 2008

I was just at Cleveland.com, and I was looking at all the new features the site has launched recently.

Certainly, the new features are upgrades over what used to be there. The new design is a step forward. The site, however, is a hodgepodge in many ways.

A lot of Cleveland.com doesn’t make sense. Different sections have different designs. The site is hard to navigate.

The search engine is worthless and rarely returns relevant results. The UI still needs a lot of work. It’s hard for me to quickly find the content I want.

And the homepage design suffers from being overly crowded. It’s a prime example of the Wall of News. Plus, the homepage doesn’t have a clear graphical focus or main story.

I couldn’t help but think that if Cleveland.com and The Plain Dealer could start from scratch they would do things differently. There is no way that Cleveland.com is the site they ultimately want. But it’s the site they have because of years of legacy code and legacy decisions.

I hate to see the past holding back news organizations on the Web. The Web demands agile development and quick decision making. I assure you that Web-only news organizations will not fall into the same trappings as traditional news organizations.

The pace of innovation on the Web from most news organizations feels very print like. It’s OK to tweak a print design every 5-10 years, but a Web site needs continual R&D. Not only do Web sites require new features, but they also require that those new features fit into existing designs and frameworks (Cleveland.com feels so broken and disjointed at times).

The Las Vegas Sun blew things up and went from being a zero to a hero in a matter of months. You can say all you want about how they have a unique JOA or about how they aren’t making money right now off their Web site. That doesn’t matter.

There is nothing stopping Cleveland.com, The Plain Dealer and their Advance Publications overlords from making Cleveland.com into a very good site.

Nothing, except bureaucratic inertia. Nothing, except being beholden to yesterday’s decisions. Nothing, except old media think.

And, to be honest, I do not have faith that either Cleveland.com or Advance have the right Web talent and minds in place to turn things around. Maybe most news organizations can’t do everything that the Sun is doing, but every organization could adopt their aggressive Web mindset. Every news organization could embrace agile development.

It is the mindset of The Las Vegas Sun that really stands out. It is mindset that is killing this industry. There is too much can’t do attitude and not enough can do.

One can’t help but wonder if all the legacy editors who cut their teeth in print simply do not understand the pace of the Web. Print was a monopoly. It never demanded innovation — agile or not.

Innovation can start from the bottom, but mindset starts from the top. When a high school Web site is better than most “professional” news Web sites, you know the problem is mental, not financial or technical. If it seems like I’m rambling, it’s because this is getting depressing.

How many news organizations can honestly say that the Web products they have right now are the products they would want to make if they could start over? If the answer is no, why not start over?

What do you have to lose?

Interview with an enthusiastic adopter, Paula Froke

Wednesday, May 21st, 2008

Paula Froke has jumped headfirst into the world of online and multimedia journalism with her upstart blog, Paula’s Adventures in Multimedia.

While she may not have been born a digital native, she has quickly become an enthusiastic adopter. And as the Deputy National Editor for the AP, she is a manager, not a content producer. So she doesn’t have to learn all this stuff, but she has anyway.

That’s the kind of manager journalism needs. Her blog is helping to inspire other mid-career journalists to try new things. Paula’s blog has been making its way around the journalism blogosphere, and people like Mindy McAdams have been impressed with her work and spirit:

I’m also in love with a new blog called Paula’s Adventures in Multimedia. Paula is a journalist somewhere, I don’t know where, but she’s taking us along for the ride while she and her colleagues learn to make slideshows and do podcasts and shoot video — and it’s really fun!

Below you’ll find an interview I had with Paula recently. The cliff notes of it is this: Learning multimedia and online journalism is fun and not nearly as difficult as you think.

1) I know your time at Poynter in January was one of the inspirations for starting your blog. What were your multimedia skills prior to then?

After 23 years as a print-only editor, I got my feet wet last year by shooting — but not editing — one video and producing one podcast, both as introductory training efforts in what was then our multimedia service for younger readers. That inspired me to buy an HD camcorder and a new laptop. Then I taught myself basic video editing with iMovie and did a couple of personal videos. Howard Owens’ list of 2008 objectives for non-wired journalists gave me more ideas and goals, and that combined with Poynter kicked everything into higher gear at the beginning of this year. Literally. I wanted to start the year off well, so I shot a personal video on Jan. 1, edited it on Jan. 2, and uploaded it to YouTube — a major thrill.

2) What are your multimedia skills today?

My skills are still relatively rudimentary, but I’m confident that if time and my position allowed, I could fairly easily shoot and edit an acceptable news video for Web publication (with iMovie; I still need to tackle Final Cut). I was astonished and delighted when a complete stranger saw one of my personal videos and asked me to produce a video of him for entry in a reality show contest (I declined — I’m not THAT confident — but now he’s trying again and wants me to do part of it.) I could produce audio slideshows and podcasts, again if time and circumstances allowed. I certainly have a far, far greater understanding and appreciation of the power of all of these formats.

3) Why did you end up starting your blog?

I supervise traditional print editors whose job as it’s now defined involves being appreciative of other forms of journalism done in our other departments, but not actually doing it themselves. Like me, I think they were both intrigued and intimidated by the possibilities of the evolving world of journalism — but weren’t at all sure how to get started themselves. As I gained more comfort and appreciation through what I was learning on my own, I wanted a way to share that with everyone on the staff. A blog seemed ideal — I could talk about it in a casual way, and have a multimedia format with which to share the results of my own efforts and theirs. It’s given me a chance to take a “learn as I learn” and “if *I* can do it, you can too” approach and to encourage them to learn in a low-key, fun kind of way. I’ve tried to make it clear that I’m willing to look foolish for the sake of learning, and I think that’s helped. It also gives me a way to let them do guest posts and share their own video, slideshow, podcast and Web site creation efforts.

4) What’s the biggest thing you have learned from it?

How fun, fulfilling and liberating this kind of work is. It’s been absolutely fascinating to learn how to convey stories in ways far beyond what I’ve done all my life. A second thing: There is, in fact, a fair amount of crossover among the formats. A lot, though certainly not all, of what makes a good story and what’s required of a good editor and a good reporter is similar from format to format: compelling detail and quotes, vivid color, strong drama, cohesive structure, and of course, accuracy, integrity and ethics. I think the more you learn in each format, the better you get in all of them.

5) How hard was it to set up your blog and begin producing multimedia content?

The blog itself was remarkably easy to set up. I did it literally in between bites of pasta while hovering over my laptop in the kitchen the night I returned from Poynter. Once I got the idea in my head, I was so excited about it that I just plunged in. After that I just kept plunging. For better or worse, I took a scattershot approach — delve a little into video, a little into audio, a little into HTML, invite others on the staff to share what they’re learning … the result was something not at all structured and therefore perhaps not all that instructive or helpful. On the other hand, it is indeed a recounting of what I learn as I learn it, and I think there’s something to be said for getting a broad exposure to as much as you can in the early goings.

6) How do you see your new skills impacting your journalism career?

They certainly open up a lot more possibilities in every area — as a manager, as an editor and as a multi-format reporter. I mean possibilities for me personally, and possibilities for far more meaningful journalism reaching and touching a far wider audience. It’s extremely exciting.

7) Do you have any advice for mid-career journalists looking to learn new online/multimedia skills?

Short answer: Just do it. And have fun.

Longer answer: While I took a wide-ranging approach, it might be more reasonable to pick one area that’s especially appealing to you, whether it’s creating a personal Web site, starting a blog and uploading photos to it, borrowing a camera and shooting some video, doing a podcast or whatever. Find a knowledgeable co-worker or friend or a cheap intro course — for instance, whatever the local Apple store offers, even if you don’t have a Mac! — to help get you started. Take advantage of a wealth of online resources for tips and techniques. Consider tapping into your personal life for opportunities to practice — I’ve been doing videos of New York Cycle Club rides, which give me plenty of chances to work on shooting and editing. Don’t be afraid to look silly or to fail. Seek feedback from others. Study the work of those who excel at this. And — have fun.

More thoughts on newspaper management

Tuesday, May 13th, 2008

This post is adapted from a comment I left responding to a comment by Andy Dickinson on my last post:

First, I didn’t say that there aren’t talented old, white guys. The world is filled with them. I’m arguing that at least some management should not fit into that demographic.

To be sure, the core demographic for newspapers is older, white men. Newspapers would be foolish to abandon this demographic, but newspapers also need to expand outside of that demographic. Logically, it makes sense to have decisions makers outside of that demographic.

Rob Curley was a Vice President at The Washington Post at age 35, and a manager many years prior to that at other papers. Most newspaper management are overwhelming in the 40-70 crowd. The Post, especially WPNI, is a great example of having younger people making decisions. They have a lot of people making decisions with digital products who are actually big consumers of digital products.

When I say young, I don’t really mean my age group. Although, I do think it makes sense to actively consult people in my age group on decisions that involve digital products (and it might make sense to have some in project management positions, like some newspapers do). That doesn’t happen at many newspapers. however.

I’ve been to a lot of smaller publications, and often the people in charge are older. Ironically, many of the larger publications include younger people in the decision making process. That should be noted.

The point is not that older people can’t be great managers, they can (many of the top CEOs in American are above 40, but these people know how to surround themselves with great talent, too). The point is that if they were really great managers they would include younger people in their discussions about products and initiatives largely aimed at younger people.

I think it’s no mistake, however, that most of the Web titans are younger. Brin and Page are 34 and 35, respectively, and they founded Google in their mid-20s. Zuckerberg is 23. Bezos founded Amazon.com at 30. The list could go on and on.

Even programmer-as-journalist pioneer Adrian Holovaty was only 26 when he received his $1.1 million grant from the Knight Foundation to start Everyblock. I’m willing to bet there are other Holovaty’s out there who were never given the chance to shine by their bosses. Holovaty got to innovate at the most-innovative journalism company around, the Lawrence Journal-World.

The Lawrence Journal-World and their online arm, Mediaphormedia, have a culture of innovation that is sorely lacking at most newspaper. It’s a culture more akin to a Web company than a newspaper company.

But many newspapers wouldn’t know what to do if they had a young Brin or Zuckerberg or even Holovaty working for them. They most likely wouldn’t allow either to be included in important Web decisions. That’s a catastrophic mistake.

Let’s say you have 10 top editors. At least one should be a digital native (or enthusiastic adopter). How many newspapers can honestly say that?

I’m not even arguing that the majority of management should be in the under-40 set (this will vary form publication to publication), but it makes sense to have some employees in their 20s and 30s making decisions. At the bare minimum, I would actively consult younger employees about Web products.

Maybe it’s not even about having younger people in management. Maybe it’s really just about consulting them on important Web decisions. And maybe it’s about allowing younger employees the opportunities to innovate and giving them the freedom necessary to build desirable Web products.

Is this too much to ask?

Management should reflect demographics (AKA management can’t be just a bunch of old white guys)

Monday, May 12th, 2008

If newspapers don’t have young people in management positions, they need to get some.

Or at least consult them on decisions. This shockingly does not happen at many newspapers, where management is usually determined by time served, not talent or ideas. Let’s face reality here: The average newspaper reader is like 100 billion years old. Some say older.

That’s not the core demographic that most advertisers are looking for. Newspapers need to have a growth mindset to expand their audience, not just move with their existing audience to new platforms.

The only way to expand into new demographics (mostly younger) is to have people in those demographics in management and actively consult younger staffers about what they want. No more guessing.

Honestly, how else are newspapers going to expand their audience if they don’t have people they are trying to court making decisions?

Now this isn’t to say that all management should be young (that’s foolish), but it is to say that some should be (and management shouldn’t be afraid to actively consult younger staffers on what they actually like). Many newspapers are overwhelming staffed by old, white males. And what do you know, the typical newspaper reader is an old, white male.

Are people in charge creating content that largely appeals to them and people like them? Are people in charge favoring platforms that people like them like? I think the answer to both is yes.

I’ll leave you with a little story about why we need staffers in a target demo helping to make decisions. Back in 2005, while I was a senior in college, I did some blogging and writing for a new Tribune publication, Merge Digital (known as just Merge in print).

The content, design and concept of this publication was a gross caricature of people my age. It was supposed to be “edgy” and “hip,” but it was mostly trashy and stupid. It was heavily about sex, drinking, video games, entertainment and other crap.

There was virtually no real news about the target demographic (college students and 20 somethings). And I only agreed to work for this publication because I was a poor college student who needed money.

Frankly, it was insulting.

There were plenty of real news stories that affected college students and 20 somethings in the Lehigh Valley that no one covered. Merge’s sister publication, The Morning Call, almost never covered that demographic, unless it was some fraternity screwing up. You know, news that just serves to support stereotypes.

The target demographic did not take to this new publication and Web site. Less than three years later, it is now just a footnote in history. It folded awhile ago.

Why? Because the people who came up with this new publication/Web site had no idea what the audience they were trying to reach actually wanted.